Customer support triage
Reads incoming messages, answers the routine ones from your own help content and hands anything unusual to a person with a summary attached.
What gets built
Concrete examples from this kind of work. Most projects take one or two of these and do them properly.
Inbox sorting
Labels, prioritises and drafts replies in your tone. You read the drafts and press send, or let the safe ones go out on their own.
Data entry
Pulls details out of emails, PDFs and forms and puts them in the CRM or spreadsheet, with a confidence check before anything is saved.
Lead qualification
Asks the three questions you always ask, scores the lead and books the call if it fits.
What's included
From $1,500, typical delivery in 2–4 weeks. The price in the written scope is the price you pay.
- Assistant design, prompts and rules written with you
- Connections to your mailbox, CRM or help desk
- A test set so changes never silently break behaviour
- Human handoff for anything outside the rules
- A usage dashboard and 30 days of fixes
Book a free 20-minute call
No pitch deck. You describe the busywork, I tell you what it would cost to make it disappear.
Status Placeholder
Before and after
An example of how a project like this plays out. Replaced with a real case study as soon as the first one ships.
Lead follow-up while the owner sleeps
14hours to first reply, before
<5minutes, after
Enquiries arriving after hours were answered the next morning, often too late. An assistant now reads each form entry, checks budget and timeline, creates the CRM record, sends a reply with a booking link and pings the team chat. Median reply time dropped from the next morning to under five minutes.
Illustrative exampleQuestions about ai assistants
Straight answers. Anything else, ask on the call.
Q.01Will it say something wrong to a customer?
It can only answer from the content you approve, and anything outside its rules is handed to a person. You also get a log of every message, and you can switch it off with one button.
Q.02Which AI model do you use?
Whichever fits the job and your budget. The model sits behind the rules and tests, so it can be swapped later without rebuilding anything.
Q.03What does it cost to run each month?
Usually a few dollars to a few tens of dollars in API usage for a small business. The estimate goes in the written scope.
Q.04Can it handle my language or industry terms?
Yes. The rules and examples are built from your real messages, and the test set checks those cases before launch.
What would you stop doing by hand?
Book a call or send an email. I reply within one working day.